What is Operating Model?
The blueprint defining how an organization delivers value through people, processes, and technology.
An operating model is the blueprint that defines how an organization creates and delivers value. It encompasses organizational structure, roles and accountabilities, processes and workflows, technology platforms, governance mechanisms, and performance management. Transformation often requires significant changes to the operating model — not just adding new tools, but rethinking how work gets done, who makes decisions, and how teams collaborate.
Related terms
Organizational Readiness
An organization's preparedness to successfully implement and sustain transformation initiatives.
Agile Transformation
Adopting agile principles and practices across an entire organization beyond just software teams.
Transformation Governance
The decision-making framework that guides how transformation initiatives are funded, prioritized, and monitored.
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