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Definition

What is Operating Model?

The blueprint defining how an organization delivers value through people, processes, and technology.

An operating model is the blueprint that defines how an organization creates and delivers value. It encompasses organizational structure, roles and accountabilities, processes and workflows, technology platforms, governance mechanisms, and performance management. Transformation often requires significant changes to the operating model, not just adding new tools, but rethinking how work gets done, who makes decisions, and how teams collaborate.

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