Fygurs use cases:
AI-Driven product management in action

Government: Clarity and Accountability in Public Sector Transformation

The challenge

A national government’s Digital Services division was tasked with launching a new citizen portal, involving multiple agencies, legacy systems, and high public expectations. The program director, acting as the Head of Product, faced intense scrutiny. Public-sector projects have little margin for error. Delays or budget overruns waste taxpayer money and trigger negative headlines. From the start, requirements and data were fragmented across siloed agency systems. Each department used its own project tracker, and reports emerged late and incomplete. Despite frequent meetings, no one had a full view of how work connected to the portal’s key goals, such as improving service speed. This lack of clarity is a common reason why government tech projects fail, contributing to $2.3 trillion lost annually on failed digital initiatives.

How Fygurs helps?

Fygurs was adopted as the product management software to unify execution across all agencies. It brought transparency, alignment, and accountability into one shared platform.

Key capabilities included:

1. Unified Cross-Agency Platform: Fygurs served as a single source of truth for all participants, from the central Digital Services unit to agency IT teams. Integrations ensured updates in local systems flowed directly into Fygurs. Oversight committees accessed one live view showing milestones, tasks, and bottlenecks without digging through separate reports.
2. Alignment with Public Outcomes: Every task and feature was mapped to strategic goals and citizen-focused KPIs. Objectives such as reducing processing times or boosting online adoption were tied to concrete initiatives. When policy rules changed, the director adjusted the plan view instantly, keeping the roadmap aligned with new requirements.
3. Real-Time Transparency and Accountability: Fygurs acted as a live dashboard accessible to all stakeholders, including elected officials. KPIs updated continuously. If average wait times failed to improve, Fygurs identified the responsible initiative. Weekly memos were replaced with self-serve dashboards, and auditors valued the built-in audit trail of decisions, outcomes, and resource use.

Results

The citizen portal became a model for public-sector execution. The program was delivered on time and on budget, rare for projects of this scale. Even with shifting policies, the team adapted within days, not months, keeping deadlines intact.

• Service delivery improved, with citizens completing tasks 40% faster.
• User satisfaction rose 25% within six months.
• Transparent reporting earned trust from oversight bodies and secured additional funding for future phases.

The initiative avoided joining the list of failed government IT projects. Instead, it showed how roadmap tools and project portfolio management tools like Fygurs can deliver strategic alignment, agility, and measurable impact. The director emerged as a proven leader, delivering a complex transformation transparently and effectively.