← All use cases
AI USE CASE
Process mining & automation discovery
X-ray your real workflows and find the highest-ROI automation candidates.
What it is
Process mining tools ingest event logs from your ERP, CRM and ticketing systems to map how work actually flows (vs how you think it does), then ML ranks bottlenecks and rework loops by automation potential.
Data you need
Event logs with case ID, activity, timestamp from at least one core system.
Required systems
- erp
- crm
- data warehouse
Why it works
- Pair with a process owner who has authority to change SOPs
- Pick 2–3 quick wins to ship in 30 days
How this goes wrong
- Findings sit in a slide deck with no owner
- Mining only one system gives a partial picture
When NOT to do this
Don't start here if your processes vary widely per case, mining looks for repetition.
Example vendors
This page describes an idea. It gives no budget or timeline: those depend on your company. The free diagnostic tells you which ideas fit your situation.