FORMATION IA
Outils IA pour les petites équipes des collectivités locales
Permettre aux agents municipaux de traiter les demandes citoyennes, rédiger des réponses et synthétiser des réunions grâce à l'IA.
Ce qu'elle couvre
Un atelier pratique d'une journée conçu pour les équipes municipales en charge de la communication, de l'accueil et de l'urbanisme. Les participants apprennent à utiliser des outils d'IA pour répondre aux demandes des citoyens avec des sources vérifiables, rédiger des avis publics multilingues, synthétiser des comptes rendus de réunions et préparer des réponses aux demandes d'accès à l'information. Le programme inclut un cadre d'utilisation responsable adapté aux obligations du secteur public, avec démonstrations, exercices guidés et une liste de contrôle à emporter.
À l'issue, vous saurez
- Use a general-purpose AI assistant to draft a citizen-query response with cited sources, ready for staff review.
- Generate a multilingual public notice in at least two languages and spot common translation errors before publishing.
- Produce a structured summary of a council meeting audio or transcript within 15 minutes using an AI tool.
- Apply a five-step responsible-use checklist before publishing any AI-generated content in an official context.
- Identify personal data and legally sensitive content that must not be entered into external AI tools.
Sujets abordés
- Answering citizen queries with AI and verifiable source attribution
- Drafting and translating multilingual public notices
- Summarising meeting minutes and council proceedings
- Drafting FOI and public-information-request responses
- Responsible-use framework for public-sector AI
- Spotting and correcting AI hallucinations in official documents
- Data privacy and GDPR considerations when using AI tools
- Quick-start prompt templates for common municipal tasks
Modalité
Delivered in-person at the client's premises or a nearby venue; a remote-first version is available via video conferencing with shared screen exercises. Hands-on activities make up approximately 60% of the day. Participants need a laptop and internet access. Facilitator provides a slide deck, printed prompt-template cards, a GDPR quick-reference sheet, and an editable responsible-use policy template. Maximum one facilitator per 20 participants; a second facilitator is recommended above 15 for the exercises.
Ce qui fait que ça marche
- Assign a named 'AI champion' in each team to maintain prompt templates and answer peer questions after the workshop.
- Establish a simple one-page responsible-use policy before staff begin using AI tools in live citizen interactions.
- Schedule a 30-minute follow-up session four weeks after the workshop to review real examples and resolve blockers.
- Start with low-risk internal tasks (meeting summaries, draft notices) before moving to citizen-facing outputs.
Erreurs fréquentes
- Pasting citizen personal data or case-specific details into public AI tools without anonymisation.
- Publishing AI-generated notices without a human review step, leading to factual or legal errors.
- Treating AI output as final rather than as a first draft that requires staff judgement and sign-off.
- Adopting AI tools department by department with no shared policy, creating inconsistent practices and compliance gaps.
Quand NE PAS suivre cette formation
This workshop is not suitable for a municipality that has already deployed a production AI chatbot and needs its IT team to manage integrations, fine-tune models, or govern a live AI system — those teams need a practitioner-level technical programme instead.
Fournisseurs à considérer
Sources
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